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Text Box: Service Areas The LuCere focus is on people performance, which usually manifests itself as some form of training, communication, or process intervention. We specialize in applying these programs to specific business functions and organizational units. These include: Optimizing Sales Performance Every sales force has an opportunity for improvement beyond strategy and direction. In most cases, ingrained behaviors need to change in order to boost performance. We help you identify areas to strengthen and then design and develop a program to generate the behavior change. Integrating Technology Use Remember business in the '90s? That's when we discovered that teaching people what buttons to push wasn't enough. Today there are vast opportunities to mine your existing investment in technology by making sure that your workforce not only understands how to use the tools, but also how they fit into the context of their jobs. Business Process/Procedure Adoption for Workforce Optimization It’s tempting to think of process change as an organizational and functional exercise. To realize your objectives, you need to think tactics and behavior, thus training and support. We work with you to decide what behaviors and skills are at the core of your change program and what builds on them. Then we identify two or three things you want people to do differently and build a learning campaign around them. Workforce Performance Optimization A key component in any change effort is communication to various constituencies. One aspect of behavior change is changing the way people think and what they feel. This often involves helping them to position the change in the context of their “worldview.” Elements of a communication program can include understanding the attitudes and beliefs of the various audiences and then carefully crafting specific messages delivered over time in a variety of formats to begin to modify those attitudes and beliefs.  

 

 

 

 

 

 

 

 

 

 

 

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